Refund policy

Return & Refund Policy

At Erika's Beauty, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories and documentation, if applicable.

Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Clearance or final sale items.
• Personalized or customized products.
• Items that have been used, opened, or damaged after delivery.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake (incorrect or defective item).

Original shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders may be canceled before they have been shipped. Once an order has been processed or shipped, it can no longer be canceled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: erikasbeauty@gmail.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Mountain Time)

Thank you for shopping with Erika's Beauty.
We appreciate your trust and look forward to serving you again.